Managing Difficult Conversations

Both March 25 and 26 sessions are full.

Managing Difficult Conversations

We all have conversations that we dread or avoid. Other times, we may find ourselves in an unexpected difficult conversation and regret afterwards how it went.

The ability to effectively communicate with others during difficult or tough times doesn’t come naturally for most people – it is a skill that often must be learned.

Examples of difficult conversations are:

  • Delivering bad news to the team
  • Addressing an issue
  • Giving an employee difficult feedback
  • Delivering feedback or bad news
  • Being the recipient of any of the above
  • Habitual conflict conversations

This session will provide you with tools and process to make these conversations more successful, as well as the opportunity to practice the key concepts that will be discussed.

Because of the hands-on learning provided in this session, limited space is available.


Upon completion of this session, you will be able to:

  • De-code the structure of a difficult conversation
  • Decide if, and when, you should initiate the conversation
  • Effectively initiate the conversation
  • Use a three conversation approach for success
  • Respond appropriately to an unplanned difficult conversation
  • Determine the difference between truth and importance, intent and impact
  • Deal with emotions and feelings
  • Keep your balance in a tough conversation

Dates and Times

  • March 25 - Registration is open - THIS SESSION IS FULL

These sessions will run from 9:00 a.m. - 3:00 p.m.


This session will be held at the Training Centre at the SARC Administrative Office, 111 Cardinal Crescent, Saskatoon, SK. Please use the enterance located on the north west side of the building. 

Pricing for Managing Difficult Conversations is as follows:

  • SARC Members: $219
  • Other Organizations: $270 plus GST

Lunch and refreshments as well as session materials are included in the registration fee.

About the Facilitator:


Mark is the co-founder of MARTHA 7 LTD, a nonprofit organization involved with bringing civility back to humanity, and developing and running programs. Heowns a nonprofit organization, MARTHA7 Ltd. and has done work for many not for profits around the world, including governments, municipalities and private corporations. Mark is the President of Fitness and Inegrated Testing, and is involved in all facets of business management. Mark is the CEO of World ICU which is a company that designs, develops, implements, and evaluates internet technology. Mark is also an Organizational Effectiveness Consultant with the Calgary Police Services.

Mark brings a wealth of nonprofit experience including a significant amount of work with Legacy Place, Theology of the Body Institute, and St. James the Elder University.  Other nonprofits that Mark has been associated with are Nanaimo Fire, Calgary Police and Calgary Fire. 

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